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Setera OneCloud UCaaS

Cloud solution

          • IP connection agnostic
          • Feature rich
          • Free choice of device
          • Multilingual user clients
          • Easy integrations with API
          • Easy and fast deployment

Global service

          • One provider
          • One support contact
          • Integrates all sites together

Resilient and secure

          • Global resilient multitenant platform
          • Hosted in AWS data centres
          • Encrypted media and signalling

Why businesses choose OneCloud

Never miss a call

Superior Advanced Inbound Call Management

Office on your Mobile

Phone, Transfer calls, Directory, Numbers, Queues, Recording

 

Third Party Integrations

Ability to integrate with a wide range of 3rd party software

MS Teams Integration

Call on Microsoft Teams and synchronise your availability across all devices

Global Multi-Site

Multi-site Global reach to any location across the globe with free calls on-net

 

Global installations

OneCloud has been installed in four continents.  Setera first surveys sites and then installs complete solutions for clients.  Setera’s Network Operations Centre remotely monitors the status of all hardware devices across all countries and contracts with local partners should site visits be needed

OneCloud servers are hosted in AWS data centres in a geographic redundant and resilient configuration within the most secure area of the AWS service, with ISO 27001 certificates

Setera’s own resilient global VoIP network guarantees secure and high quality local and global calling. Setera OneCloud  uses TLS encryption and fraud control to secure our end to end service. Our service is GDPR compliant

Mobility in the core:

  • Through our Mobile First, we provide genuine flexibility to global workers
  • Enjoy the mobility necessary to maintain productivity from your preferred location;  ‘on-the-run’, home, work, abroad etc
  • Utilising our cloud platform ensures authentic flexibility without compromising functionality or quality

Advanced PBX features:

  • Advanced incoming call manager
  • Define user or call groups based call routing rules
  • Create special rules for VIP & black list customers
  • Intelligent call back features so you never miss a call
  • Record calls from mobile and PC
  • Call & Contact centre features

Benefits of OneCloud:

  • The most popular smart mobile phone system in the Nordics
  • Decide which number to display and at what time of day
  • Transfer calls to your colleague – including mobile calls
  • Create call groups and join them with a push of a button
  • See remote colleagues status (speaking, in a meeting etc.)
  • See your colleagues’ vacations and when they’ll be back
  • You can offer your customers menu options – push 1 if…
  • Serve your customers on all channels as one
  • Have identical services for all locations
  • All your locations can work as one entity
  • One provider for Operator services anywhere in the world
  • Centralized management, support, reporting and invoicing
  • Fast and controlled deployment
  • Significant savings in administration & direct cost

OneCloud integrations:

  • With Exchange Calendar and Teams status information integration, user availability information is automatically updated to OneCloud status information, making it available to both the Switchboard Operator and all employees
  • With Caller Recognition, you can see customer information on your screen before answering a call
  • With AD-Integration, user data is kept up to date
  • With plug-and-play CRM Integration, you can integrate many CRM/ERP systems into your service, for example, you can open customer information on your screen before answering a call
  • With FreshDesk and ZenDesk integration, you ensure efficient management of your communications, also from a ticketing perspective

If you would like more information, please complete the enquiry form.

We look forward to speaking to you.