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How can we help you

How can we help you?

Desktop App – Softphone

How to make a call and send SMS?

It is possible to make call/send sms to the Setera contacts as well as to the external users.

1. How to make a call to External Users?

  • Click on Search Space (written as: Search contacts or type numbers)
  • Type the number you want to call/ send sms
  • Click on call button to make a call
  • Click on sms button to send sms

2. How to make a call to Internal User/Contacts?

There is a list of icons in the left side of the softphone. The first icon shows the list of contacts. This will also appear as a homepage of your softphone in Standard and Attendent view.

  • Click on the contact icon and find the contact that you want to call/send sms/chat fom the list
  • Click on call button on the right side to make a call
  • Click on sms button to send sms
  • Click on Chat button to start instant messaging.

(Note: Chat is possible only with the contacts on your contact list)