Inbound Call Centers
OneConnect: designed for simplicity
Empower your teams with a cloud-native solution that’s fast to deploy, easy to manage, and ready to scale.
Designed for the new era of connected, agile customer support.
Why Choose Setera for Your Inbound Call Centre
Empower your teams with a cloud-native solution that’s fast to deploy, easy to manage, and ready to scale.
Designed for the new era of connected, agile customer support.
Key Functions
Flexible call handling. ACD, Hunt Groups, Queues, Auto Attendant
Setera OneCloud enhances inbound call centres by streamlining operations and boosting service quality. It enables flexible queue and agent management across devices, keeping teams agile. Supervisors gain tools for whispering, live consultation, and seamless participation to ensure proactive support. Real-time monitoring and detailed call logs deliver complete visibility and actionable insights.
Recordings
Setera OneCloud enhances inbound call center service by enabling automatic call recording. This means every interaction is captured and instantly summarized, helping teams save time, improve follow-up accuracy, and ensure consistent service quality—all within a single, smart platform.
Customer Satisfaction Survey Integration
With built-in customer satisfaction survey integration, you can gather feedback effortlessly after each call, helping you monitor service quality, boost customer loyalty, and drive continuous improvement.
Call-Back Functions, Never Miss a Call
Customers can request callbacks at convenient times, while requests are automatically routed to available agents. With visibility into volumes and response times, your team can reduce peak-time strain
Integrations to many ticketing systems and CRMs
Connect Setera OneCloud seamlessly with your existing CRM or ERP systems— like Salesforce, Dynamics, HubSpot, or custom platforms. Instantly access customer records during calls and log interactions automatically.
AI help and call transcripts to CRM
Setera’s AI creates clear summaries of every call, instantly attachable to CRM records or support tickets. By reducing manual note taking and improving accuracy, your team can focus on what matters most – engaging with customers.
Can be extended to whole organisation as Cloud PBX
Setera OneCloud lets you scale your inbound call centre into a full enterprise phone system with ease. Native support for mobile, Teams, and switchboard ensures your entire organisation stays connected—anytime, anywhere. Enjoy seamless communication across all endpoints, powered by robust call management and effortless integration.
Setera OneConnect Dashboard
The ultimate control center for inbound call handling.
The OneConnect Dashboard
combines group queues, agents, monitored calls, and key contacts into a single workspace that can be tailored to your team’s exact needs
GROUP QUEUES
A clear, consolidated overview of services levels including call volumes, wait times, active queues and congestion levels to help teams respond before bottlenecks form.
MONITORED CALLS
A powerful ‘monitored calls’ feature that allows agents to see active and waiting calls and easily prioritize important customers
ADVANCED AGENT & SUPERVISOR TOOLS
Manage queue performance, agent participation and service efficiency in real time.
CONTACTS
Pin in your key internal or external contacts for seamless collaboration and faster decision-making.
OUTBOUND SMS
Built-in Outbound SMS capabilities for quick, convenient customer follow- up and communication.
If you would like more information, please complete the enquiry form.
We look forward to speaking to you.
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