OneCloud PBX
The most versatile switchboard solution on the market:
OneCloud is an innovative and intelligent PBX solution designed to strengthen your company’s competitiveness by streamlining the management and monitoring of your voice communications.
Why businesses choose OneCloud:
NEVER MISS A CALL
Superior Advanced Inbound Call Management
OFFICE ON YOUR MOBILE
Phone, Transfer calls, Directory, Numbers, Queues, Recording
THIRD PARTY INTEGRATIONS
Ability to integrate with a wide range of 3rd party software
MS TEAMS INTEGRATION
Call on Microsoft Teams and synchronise your availability across all devices
GLOBAL MULTI-SITE
Multi-site Global reach to any location across the globe with free calls on-net
Mobile switchboard
Call centre platform
Call-back function
Call waiting service
Presence status management
Call repoting
Advanced repoting tools
SMS messaging
with incoming SMS delivered directly to email
Simple Management and Smart Insights:
OneCloud combines intuitive management, powerful reporting, and seamless integrations to help businesses optimise communications and customer service.
The user-friendly platform makes onboarding simple, while built-in analytics provide detailed insights into call volumes, wait times, agent performance, call distribution, and switchboard activity. These real-time reports enable informed decision-making and continuous service improvement.
OneCloud integrates seamlessly with leading CRM and ticketing platforms, including FreshDesk, Zendesk, Odoo, HubSpot, and Salesforce, allowing customer information to appear instantly during calls and automatically syncing call data across systems.
Through the self-service web portal, administrators can easily manage users, schedules, queues, support groups, and call routing rules, maintaining complete control over operational workflows from a single interface.
Intelligent Call-Back:
Intelligent call-back functionality helps ensure no customer enquiry is missed.
OneCloud keeps your team connected wherever they are, on any device, ensuring calls are handled quickly and efficiently by sales and customer service teams.
Its intelligent call-back functionality helps ensure no customer enquiry is missed. Callers waiting in a queue can request a call-back while retaining their place in line, improving the customer experience and reducing abandoned calls.
If a call to a group number goes unanswered, all members of the team are instantly notified of the missed call, allowing any available user to respond. Every call-back attempt and completed conversation is logged and visible across the team, preventing duplicate follow-ups and ensuring seamless collaboration.
Flexible Customer Service Groups:
Intelligent call routing ensures incoming calls are directed to the right customer service teams, while flexible scheduling and queue announcements help maintain a seamless customer experience.
- The service directs incoming calls to customer service using versatile call routing rules.
- You can adjust the opening hours of customer service numbers and record queue announcements as needed.
- See which customer service groups you belong to and log in or out of groups with a single click, either from your computer or mobile app.
- The app shows both on desktop and mobile the group login status and the number of calls in the queue.
- The group call log allows you to quickly see missed calls and easily call back customers.
- The supervisor tool provides a real-time view of customer service performance.
- View the status of logged-in agents and add or remove agents from queues as needed.
- Monitor real-time queue lengths, response times, and the number of callers who abandoned calls.
This enables immediate action to address any challenges in customer service.
OneCloud Desktop Application:
Manage every aspect of business communications from a single, intuitive interface.
With the OneCloud desktop app, tracking, managing and optimizing calls has never been easier.
- Manage and monitor group numbers and queue members
- Access group number logs
- Manage outbound caller ID
- Send SMS messages, group SMS, and two-way SMS (incoming messages can be routed to email or ticketing)
Automatically open caller information during or before answering calls (e.g., using Fonecta)
Search and sync contacts from Outlook
Calendar integration – see when colleagues are busy
Pick up calls from colleague
Call waiting / call hold functions
Call recording
Call parking – place a call on hold for another agent to pick up
Transfer calls between devices – move an ongoing call to a mobile phone or vice versa
Talk on your mobile while managing and merging the call via the desktop app
- Access the reporting portal directly from the desktop app to view key metrics on call centre efficiency
Monitoring and Managing Call Groups:
You can see who is logged into the queues. The administrator can control the number of queue members and monitor the congestion situation in the queues.
Instantly see which agents are active and ready to respond.
Check the presence status of group members.
Easily add agents during traffic peaks to avoid delays or congested queues.
Number of calls in queue
Number of available or busy agents
Most recent and average wait time
Abandoned or unanswered calls
Silent Monitoring: listen to calls in the background without interrupting the agent.
Call Whisper: assist the agent during the conversation with real-time suggestions.
Barge In: join an active call between customer and agent when needed.
OneCloud integrations:
User availability information is automatically updated to OneCloud status information, making it available to both the Switchboard Operator and all employees
Customer information shown on screen before answering a call
Integrate many CRM/ERP systems into your service, for example, you can open customer information on your screen before answering a call
Ensure efficient management of your communications
Cloud solution
- IP connection agnostic
- Feature rich
- Free choice of device
- Multilingual user clients
- Easy integrations with API
- Easy and fast deployment
Resilient and secure
- Global resilient multitenant platform
- Hosted in AWS data centres
- Encrypted media and signalling
Global service
- One provider
- One support contact
- Integrates all sites together
Cloud solution
- IP connection agnostic
- Feature rich
- Free choice of device
- Multilingual user clients
- Easy integrations with API
- Easy and fast deployment
Resilient and secure
- Global resilient multitenant platform
- Hosted in AWS data centres
- Encrypted media and signalling
Global service
- One provider
- One support contact
- Integrates all sites together
Countries served
Setera’s global calling coverage provides a wide range of served areas and advanced technologies, covering over 60 countries. Our solutions ensure high-quality connectivity, meeting communication needs worldwide.
If you would like more information, please complete the enquiry form.
We look forward to speaking to you.
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