OneCloud Mobile PBX
The most versatile switchboard solution on the market:
OneCloud is an innovative and intelligent PBX solution designed to strengthen your company’s competitiveness by streamlining the management and monitoring of your voice communications.
It provides a comprehensive solution that meets all the needs of a modern telephony service and is ready to tackle the challenges of the future.
In addition to standard PBX features, OneCloud offers a wide range of advanced functions that make the mobile switchboard even more powerful and flexible:
Call-back function
Call waiting service
Call recording
Holiday voicemail
Caller recognition
Reporting tools
Presence status management
SMS messaging
(with incoming SMS delivered directly to email)
Simple Management and Smart Insights:
OneCloud’s intuitive interface makes onboarding effortless. With built-in reporting tools, you can track call volumes, waiting times, and analyse your company’s voice traffic in detail — helping you optimise performance and customer experience.
OneCloud seamlessly integrates with leading CRM and ticketing systems, including FreshDesk, ZenDesk, Odoo, HubSpot, and Salesforce. This allows customer information to appear instantly during calls and enables automatic transfer of call data into your systems, making customer service and management faster and more efficient.
Easy management:
Manage your service effortlessly through web-based interfaces.
Within the self-management portal, you can adjust group number schedules, edit user details, and modify service queues or call routing rules.
As an administrator, you have full control over support group configurations and operational workflows.
The easy-to-use, comprehensive reporting service provides valuable insights into call centre queues, switchboard activity, call distribution, and agent performance — giving you the visibility you need to make informed decisions and improve service efficiency.
Intelligent Call-Back:
Your team stays reachable anytime, anywhere, and on any device. This ensures that sales and customer service can handle calls quickly and efficiently. If, for any reason, a call to a group number goes unanswered, the intelligent call-back feature guarantees that every contact request is promptly followed up.
Callers in a queue can choose to receive a call-back without losing their place in line. If a caller hangs up, all members of the call group immediately see the missed call and anyone can call back. Every call-back attempt and completed call is registered and visible to all users, preventing duplicate calls and ensuring smooth coordination.
A cloud-based telephony system
An efficient customer service solution
A mobile switchboard
A call centre platform
Call recording capabilities
Advanced call reporting
Why businesses choose OneCloud:
NEVER MISS A CALL
Superior Advanced Inbound Call Management
OFFICE ON YOUR MOBILE
Phone, Transfer calls, Directory, Numbers, Queues, Recording
THIRD PARTY INTEGRATIONS
Ability to integrate with a wide range of 3rd party software
MS TEAMS INTEGRATION
Call on Microsoft Teams and synchronise your availability across all devices
GLOBAL MULTI-SITE
Multi-site Global reach to any location across the globe with free calls on-net
Flexible Customer Service Groups:
-
The service directs incoming calls to customer service using versatile call routing rules.
-
You can adjust the opening hours of customer service numbers and record queue announcements as needed.
-
See which customer service groups you belong to and log in or out of groups with a single click, either from your computer or mobile app.
-
The app shows both on desktop and mobile the group login status and the number of calls in the queue.
-
The group call log allows you to quickly see missed calls and easily call back customers.
Managing and Monitoring Customer Service:
-
The supervisor tool provides a real-time view of customer service performance.
-
View the status of logged-in agents and add or remove agents from queues as needed.
-
Monitor real-time queue lengths, response times, and the number of callers who abandoned calls.
This enables immediate action to address any challenges in customer service.
OneCloud Desktop Application:
Manage every aspect of business communications from a single, intuitive interface.
With the OneCloud desktop app, tracking, managing and optimizing calls has never been easier.
- Manage and monitor group numbers and queue members
- Access group number logs
- Manage outbound caller ID
- Send SMS messages, group SMS, and two-way SMS (incoming messages can be routed to email or ticketing)
Automatically open caller information during or before answering calls (e.g., using Fonecta)
Search and sync contacts from Outlook
Calendar integration – see when colleagues are busy
Pick up calls from colleague
Call waiting / call hold functions
Call recording
Call parking – place a call on hold for another agent to pick up
Transfer calls between devices – move an ongoing call to a mobile phone or vice versa
Talk on your mobile while managing and merging the call via the desktop app
- Access the reporting portal directly from the desktop app to view key metrics on call centre efficiency
Monitoring and Managing Call Groups:
You can see who is logged into the queues. The administrator can control the number of queue members and monitor the congestion situation in the queues.
Instantly see which agents are active and ready to respond.
Check the presence status of group members.
Easily add agents during traffic peaks to avoid delays or congested queues.
Number of calls in queue
Number of available or busy agents
Most recent and average wait time
Abandoned or unanswered calls
Silent Monitoring: listen to calls in the background without interrupting the agent.
Call Whisper: assist the agent during the conversation with real-time suggestions.
Barge In: join an active call between customer and agent when needed.
Caller ID with Eniro integration:
Improve user experience
By combining Eniro and Setera’s OneCloud platform, you can streamline customer service and make it even easier. The customer service representative will automatically see the name of an unknown caller.
OneCloud integrations:
- With Calendar and Teams status information integration, user availability information is automatically updated to OneCloud status information, making it available to both the Switchboard Operator and all employees
- With Caller Recognition, you can see customer information on your screen before answering a call
- With AD-Integration, user data is kept up to date
- With plug-and-play CRM Integration, you can integrate many CRM/ERP systems into your service, for example, you can open customer information on your screen before answering a call
- With FreshDesk and ZenDesk integration, you ensure efficient management of your communications, also from a ticketing perspective
Cloud solution
- IP connection agnostic
- Feature rich
- Free choice of device
- Multilingual user clients
- Easy integrations with API
- Easy and fast deployment
Resilient and secure
- Global resilient multitenant platform
- Hosted in AWS data centres
- Encrypted media and signalling
Global service
- One provider
- One support contact
- Integrates all sites together
Cloud solution
- IP connection agnostic
- Feature rich
- Free choice of device
- Multilingual user clients
- Easy integrations with API
- Easy and fast deployment
Resilient and secure
- Global resilient multitenant platform
- Hosted in AWS data centres
- Encrypted media and signalling
Global service
- One provider
- One support contact
- Integrates all sites together
Countries served
Setera’s global calling coverage provides a wide range of served areas and advanced technologies, covering over 60 countries. Our solutions ensure high-quality connectivity, meeting communication needs worldwide.
If you would like more information, please complete the enquiry form.
We look forward to speaking to you.
Setera Communications Oy © 2025