Attendant
The advanced Attendant Console which is a purpose-built receptionist / call center solution for Microsoft Teams.
It is designed to transform call management, with an intuitive, all-in-one interface. It eliminates the hassle of switching tools, enabling receptionists and call center operators to handle calls seamlessly.
Key features include one-click transfers, comprehensive contact management for internal and external networks, and built-in note taking for efficient communication.
Integrated with Microsoft Power BI, it delivers actionable call analytics, empowering businesses to optimize front their desk operations and enhance the caller experience.
Benefits
- Attendant can use web portal or Teams App
- Group calls in queue can be seen on App
- Feature rich supervisor features
- Join in call
- Silent listening
- Whisper
- Monitor call and agents
- Group Call History visible in App
- Integrations for CRM / Service Desk systems
Licences Required
Contact Center
Countries served
Setera’s global calling coverage provides a wide range of served areas and advanced technologies, covering over 60 countries. Our solutions ensure high-quality connectivity, meeting communication needs worldwide.
If you would like more information, please complete the enquiry form.
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