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Direct Routing Deployment
Operator Connect Partner
Teams Deployment in China
Customer Overview
The Customer provides global Operator Connect & Direct Routing services. It helps many multinational enterprises consolidate how they buy and manage their global MS Teams Telephony. They offer fully cloud based DDI Phone numbers, PSTN replacement services in over 100 countries.
Requirement:
Services across China from a Single Partner
The Customer wanted a reliable, certified third-party supplier to provide Direct Routing services across China, with the capability to address the complexities of this high-growth market. The ability to provision regulatory-compliant phone numbers for major brand clients nationwide, offering a user portal to transparently track order progress and assist with the linguistic and communication challenges inherent in operating within China.
Setera's Solution:
Setera’s China Teams Direct Routing (DR) solution has enabled our Customer to deliver DR services across every region of China, ensuring full compliance with the country’s complex regulatory framework; accelerate order deployment through streamlined processes and teams operating across multiple time zones to rapidly review compliance documentation; leverage our strong relationships with operators and service providers to clear obstacles; manage all linguistic challenges inherent to operating in China; and support their IT infrastructure needs by building a custom, real-time billing interface.
Key Benefits:
A single partner reduces complexity
- Eliminates the need to manage multiple local telecom providers across China
- Setera deals with all regulatory compliance
- Setera handles all linguistic challenges
- Setera’s local Chinese team mirrors its European team
Setera provides phone numbers and call traffic across China
- Enables seamless connectivity with local phone numbers
- Ability to access the local regional service providers if required
- Reduces delays and administrative overhead in acquiring numbers, testing and setting up call traffic
Easy deployment and support through one provider
- Centralised project management ensures smooth and fast implementation
- Single point of contact for support, reducing response times and troubleshooting complexity
- Setera’s global team supports orders and troubleshooting 24/7
Why our customer choose Setera
SINGLE PARTNER
Eliminates the need to manage multiple telecom providers
Setera’s International Delivery Team
Ensuring Seamless Deployment
Successfully managing a project requires deep expertise, regulatory knowledge, and efficient execution.
Setera’s international delivery team brought professionalism and speed to the customer’s project, ensuring a smooth transition with minimal disruption. By understanding local regulations and compliance requirements in China, Setera streamlined the process and eliminated complexities.
Turnkey Solution with One-Stop Project Management
Setera provided a fully managed, end-to-end solution, handling everything from project planning to final deployment. With a single point of contact for the entire implementation, the customer benefited from a simplified and efficient process.
Key Benefits
Regulatory Compliance & Number Portability
In-depth knowledge of country-specific regulations enabled smooth number transfers and compliance with local telecom laws
Turnkey Solution
Setera delivered a fully managed service, reducing the customer’s internal workload and complexity
Dedicated Support & Communication
Clear coordination and ongoing support throughout the entire process
One-Stop Project Management
A single provider handled all aspects of the project, eliminating the need for multiple vendors
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