Direct Routing Deployment
European Investment Firm
Teams Deployment in China, Luxembourg, Spain, Switzerland, UAE, UK and United States
Customer Overview
The Customer provides industrial expertise, operational focus, long term capital and global platforms to accelerate value creation and international expansion for its portfolio companies.
It operates with the support of one global cohesive team of more than 200 professionals representing 21 nationalities, based across offices in Abu Dhabi, London, Lugano, Luxembourg, Madrid, New York, Paris, and Shanghai.
Requirement:
Global Reach Through a Single Partner
The customer’s traditional PBX system had reached the end of its lifecycle, prompting a strategic decision to transition to a Microsoft Teams-based communication environment. However, with offices spread across multiple countries, the customer faced a significant challenge: they needed a unified telephony solution without the complexity of sourcing separate Direct Routing services for each location.
Managing multiple providers, contracts, and regulatory requirements would have created unnecessary overhead, making centralised management difficult.
To ensure a seamless transition, the customer sought a single telecom partner capable of delivering a consistent, scalable, and regulatory-compliant solution across all their global offices.
Setera's Solution:
Setera’s global Teams Direct Routing solution provided the customer with a fully integrated, centralised approach to enterprise telephony. With Setera as their single provider, the customer was able to deploy Teams calling services efficiently across all their locations.
All under a unified framework, this included:
- acquiring and managing local phone numbers,
- ensuring regulatory compliance,
- optimising call routing
- delivering high-quality voice services
By leveraging Setera’s extensive global coverage and expertise, the customer successfully streamlined their communications infrastructure, reducing operational complexity while enhancing scalability and flexibility. The centralised deployment also simplified support, billing, and service management, allowing their IT team to focus on core business operations rather than dealing with multiple vendors and regional inconsistencies.
Setera successfully delivered a unified Teams Voice solution for the customer in seven offices in China, Luxembourg, Spain, Switzerland, UAE, UK and United States.
Why our customer choose Setera
SINGLE PARTNER
Eliminates the need to manage multiple telecom providers
A single partner reduces complexity
- Eliminates the need to manage multiple telecom providers across different countries
- Simplifies vendor communication, contracts, and technical integration
- Ensures a consistent experience for IT teams and end-users
Setera provides phone numbers and call traffic in all required countries
- Enables seamless global connectivity with local phone numbers
- Ensures compliance with local telecom regulations in each country
- Reduces delays and administrative overhead in acquiring numbers and setting up call traffic
Easy deployment and support through one provider
- Centralised project management ensures smooth and fast implementation
- Single point of contact for support, reducing response times and troubleshooting complexity
- Consistent service level agreements (SLAs) and standardised support processes across all locations
Requirement 2:
Seamless e-Fax Solutions
The Customer still relied on fax communication for compliance and operational requirements, but traditional fax machines and analog lines can be costly and inefficient.
Setera's Solution:
Setera provided a scalable e-Fax solution for the Customer, enabling them to maintain their fax numbers across multiple countries while modernising fax transmission and reception through email. This solution ensured business continuity, reduced costs, and improved workflow efficiency.
Setera’s e-Fax service allows businesses to send and receive faxes directly through email, eliminating the need for physical fax machines and analog lines. By leveraging cloud-based technology, Setera ensures secure and reliable fax transmission while maintaining the customer’s existing fax numbers in multiple countries.
Seamless Transition from Traditional Fax
Enables businesses to retain their existing fax numbers without the need for physical fax machines
Global Coverage
Provides e-Fax services across multiple countries, ensuring continuity in international operations
Email-Based Faxing
Simplifies fax sending and receiving by integrating directly with email platforms
Setera’s International Delivery Team
Ensuring Seamless Deployment
Successfully managing a project requires deep expertise, regulatory knowledge, and efficient execution.
Setera’s international delivery team brought professionalism and speed to the customer’s project, ensuring a smooth transition with minimal disruption. By understanding number portability regulations and compliance requirements in each country, Setera streamlined the process and eliminated complexities.
Turnkey Solution with One-Stop Project Management
Setera provided a fully managed, end-to-end solution, handling everything from project planning to final deployment. With a single point of contact for the entire implementation, the customer benefited from a simplified and efficient process.
Key Benefits
Regulatory Compliance & Number Portability
In-depth knowledge of country-specific regulations enabled smooth number transfers and compliance with local telecom laws
Turnkey Solution
Setera delivered a fully managed service, reducing the customer’s internal workload and complexity
Dedicated Support & Communication
Clear coordination and ongoing support throughout the entire process
One-Stop Project Management
A single provider handled all aspects of the project, eliminating the need for multiple vendors
If you would like more information, please complete the enquiry form.
We look forward to speaking to you.
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